Shipping policy

Shipping Policy

Order Processing All orders are processed within 1–3 business days after payment confirmation.

Delivery Timeframes

• Bulgaria: 2–5 business days
• European Union: 5–10 business days
• Rest of world (including USA): 10–20 business days

Timeframes are estimates and may vary depending on customs clearance and local conditions.

Packaging Every mineral specimen is carefully packed with protective materials. Fragile and rare specimens receive additional protection.

Order Tracking Once shipped, you will receive an email with a tracking number. Tracking updates may take up to 48 hours to appear.

Customs & Import Duties For orders outside the EU, customs duties and taxes may be charged by the destination country. These costs are the buyer's responsibility.

Lost or Damaged Shipments If your shipment is lost or damaged in transit, please contact us at [your email] within 14 days of the expected delivery date.

Questions For any shipping-related questions, don't hesitate to get in touch with us.